FREQUENTLY ASKED QUESTIONS ON AUTO REPAIR
I'VE BEEN IN A CAR ACCIDENT. NOW WHAT?
Call us first at 269-963-4607. Our experienced staff will walk you through the entire process, from communicating with your insurance company to towing your vehicle for scheduled repairs.
HOW MANY ESTIMATES DO I NEED?
The law does not require you to get more than one estimate. An insurance company will have its own appraisers to verify any estimate that you receive.
I DON'T BELIEVE THE ACCIDENT WAS MY FAULT. CAN I PURSUE THE OTHER PARTY'S INSURANCE COMPANY?
Absolutely! Keyes Auto Body will work hard to assist you in processing your claim through the other party’s carrier. If this is the case you may not have to be concerned with paying a deductible, rental car fees or premium increases.
WHAT IF THE INSURANCE ESTIMATE IS LOWER THAN YOURS? DO I HAVE TO PAY THE DIFFERENCE?
No. You don’t have to pay the difference between the appraisals. Quite often the insurance estimate is lower than ours. The insurance company may now know where you are going for the repair and therefore will write for only the most basic repair procedures. It is our job, once your vehicle is in for repair, to contact the insurance appraiser and negotiate the claim on your behalf.
DO YOU PROVIDE A LOANER VEHICLE?
In many situations, the insurance company will furnish a rental car.
DO I NEED AN APPOINTMENT TO HAVE MY CAR LOOKED AT?
It’s a good idea to call ahead if you have time constraints on getting the estimate, but estimates usually only take 10 to 15 minutes. Many times the damage will be hard to see without removing components such as the bumper, cover or fender. In this case an estimate may not be very accurate or helpful. One of the team members at Keyes Auto Body will let you know if it will be best to just drop your car off for repairs rather than get an estimate.
HOW CAN I PAY FOR THE REPAIRS?
We accept insurance checks, money orders, Visa, MasterCard, American Express, Discover, and personal checks.
Keyes Auto Body has always been there for me and my family for all of our automotive needs. Whats great is they can handle all the work in house so the don’t have to send anything out which makes the repair process longer.
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